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Frequently Asked
Questions

General Product Questions

Q. Is Pecatonica River Popcorn Gluten Free?

A. All of our products are Gluten Free except for our Chocolate Covered Pretzels, Trail Mix, and Fine Chocolates.

Q. Is Pecatonica River Popcorn non-GMO?

A. There has not been any laboratory modifications to the genetics of our popcorn to alter it in anyway.

Q. Does your microwave popcorn contain Diacetyl?

A. No, our microwave products do not contain Diacetyl.

Q. Where can I find Allergens and Nutrition Information?

A. Please see our Nutrition page for more details.

Q. There is a white coating on my chocolate popcorn and/or chocolate covered pretzels. Are they safe to eat?

A. Yes, it is completely safe to consume. The white color is normally due to what we call “bloom.” This happens when the product gets warm and cools back down. During the process the sugar and/or fat from the chocolate rises to the top and then dries white.

Supporting your Scout(s)

Q. How do I support my Scout?

A. Each Scout has a unique 6 digit Seller ID that is used to credit/track that Scout’s online sales. You should have received that ID from your Scout or Scouts parents/guardians. Once you have that ID, you can enter it at checkout.

Q. How do I know if my Scout sold online?

A. You will receive an email each time an order is processed that is linked to your Scouts Seller ID. This could be a couple of days after the order has been placed. The Unit Leader/Kernel Leader will also receive an email. They also have the ability to log into Scout Boss to confirm your Scout’s online sales. The orders are updated every Friday.

Q. What if I don’t have a specific Scout to support?

A. If you do not have a specific Scout to support, please enter the word SUPPORT at checkout and your donation will be shared among the participating Councils we serve.

Q. Can I support more than one Scout with one transaction?

A. You can certainly do that. Please make sure you put BOTH Seller IDs separated by a comma in the Seller ID text box at checkout. We will know to split the sale. We cannot, however, split an item so you will need to make sure you have 2 separate items in your cart.

Q. Can I add an encouraging message to the Scout I am supporting?

A. Absolutely! Please enter your message in the Comments, Gift Messages, and Special Notes section at checkout. This note will be added to the email that is sent to your Scout informing them of your support.

Military Donations

Q. How does a Military Donation work?

A. When you purchase a Military Donation, the Military Men and Women receive products represented in your Council’s flyer. We offer the Military Men and Women a variety of products which includes ready to eat popcorn and microwave products. When a Military Donation is purchased, that amount of product is donated to one of the non-profit agencies we work with. Those agencies deliver the products to our Military Men and Women. Since we don’t directly ship the products from our facility, we are unable to give specific addresses you would like the popcorn to go to.

Q. Is any portion of the Military Donation tax deductible?

A. When you purchase a Military Donation, your full purchase is a charitable contribution since you don’t receive product in exchange for your payment. This means that your Military Donation should be 100% tax deductible. As always, make sure to double check this with your tax professional, as tax laws change.

Ordering and Checkout Questions

Q. How do I order just one popcorn flavor?

A. The Scouts selling in your area offer a variety of individual flavors. If you would like a Scout to reach out to you please contact us so that we can put you in contact with the nearest council selling Pecatonica River Popcorn.

Q. Can I add a gift message to my order?

A. Absolutely! Please enter your gift message in the Comments, Gift Messages, and Special Notes section at checkout.

Q. Can I purchase year around?

A. Pecatonica River Popcorn is made exclusively for the Boy Scouts and can only be purchased during the Boy Scout fundraiser sale. If you would like to purchase products after the sale, please contact us and we can put in contact with the Boy Scout Council nearest you.

Q. Why are the online selections different than what is on the order form?

A. Pecatonica River Popcorn works with each of our councils to build an individualized program to capitalize on their strengths and assets. The online selections are offered nationally as a supplement to each local council and thus some of the flavors and pricing may vary.

Shipping Information

Q. How long does it take for the products to be shipped after an order is placed?

A. All orders are guaranteed by Christmas.

Q. Can I ship to an APO and/or FPO address?

A. At this time we are unable to directly ship overseas. The Military Donations that we do send overseas are done through non-profit agencies that do not allow us to give specific addresses.

Q. Can I ship overseas?

A. No, at this time we can only ship to the contiguous 48 United States. Contiguous United States does not include Alaska or Hawaii.

Q. How much does shipping cost?

A. Shipping is free for all orders.

Q. I have a PO Box mailing address and billing address and the system will not take the information for shipping. Can I ship to a PO Box?

A. No, we do not ship to PO Box addresses.

Do you still need some help?

Send us a message, or give us a call at 1-800-828-8115

Visit the Contact Page